There is nothing showing on the timeline on my app

Ensure the hub is connected to the mains power source using the AC adaptor (White plug) and that the RJ45 cable is connected to a port on your wifi router.

There are 3 green lights on the front of the hub and once connected correctly there should be a continuous green power light to the left on the top of the hub and another showing wifi to the right. If the wifi is not available the wifi light on the right (green) may flash intermittently as the hub attempts to find the wifi connection if this happens ensure your wifi router is live and that the hub is connected correctly to your router.

System issues will display on your app timeline, showing when we lost contact with your hub and when service has been restored.  

In the unlikely event that we experience total system failure, we will notify you by email or text message as agreed at installation with the main contact.

NB with any internet enabled device there is no guarantee that it will be 100% accurate and there may be occasional dips in the internet.

 

My kettle boil is not showing on the app

Check the electricity clamp is in place and that the blue light is lit. if the blue light is not lit the batteries may need replacing in the unit.

 

My Door opening and closing is not showing on my app  

Check that the sensors are in the correct place. Open and close the door to see if the little red light flashes as the sensors pass each other. If the light does not flash as the sensors pass check and change the battery in the door sensor.

 

My Door sensor is showing open or closed constantly

Check that the sensors are in the correct place. Open and close the door to see if the little red light flashes as the sensors pass each other. If the light does not flash in the sensor as you open and close the door check and change the battery in the door sensor.  

 

There is no room temperature showing on my app

If the multisensor which measures heat and light is not working please contact the Howz team on 0161 205 7776 and we will arrange to replace it.

 

The app does not tell me when the lights are on

If the multisensor which measures heat and light is not working please contact the Howz team on 0161 205 7776 and we will arrange to replace it.

 

The PIR (movement sensor) is not picking up movement

Ensure that the sensor is in the correct place to pick up the movement.

Check the red light shows as you pass the sensor or wave your hand in front of the sensor. If the red light does not show please check and change the battery in the unit.

What happens if there is a power cut?

The system cannot work without power but the app will alert you that it has stopped working. Once the power is back on you need to unplug the hub from your internet router and then reconnect it to reboot the system, it may take a few minutes to fully reboot after you reconnect it.

 

If you continue to have issues please contact the Howz team on 0161 226 5353