Howz Privacy Policy

Your privacy is important to us. This statement outlines our policy on how we manage the personal information we hold about our customers and others.

It is our policy to respect the confidentiality of information and the privacy of individuals.

Our privacy policy statement will be reviewed from time to time to take account of new laws and technology, changes to our operations and practices and to make sure it remains appropriate to the changing environment. Any information we hold will be governed by our most current privacy policy statement.

Privacy policy

Information we collect from you about you

Intelesant (trading name Howz) are the data controller as they determine the purpose and means of processing personal data.  Our ICO registration is ZA019446.

You may be registered with Howz directly as the customer for monitoring in your house or as an Important Person.

To purchase (with or without discount coupon) Howz you are required to give us your first name, surname, email address, home address, delivery address, and site address, and a contact telephone number.  We need this information to deliver the kit correctly and provide the Howz service.

To register with the Howz system you are required to give us your email address, create a user ID and a password, and the town nearest to the installed site.  You cannot change your username.

The information you collect is your responsibility and Intelesant has no responsibility for or control over the access to the content, information or data that you generate through use of Howz.

If you contact us we may keep a record of that correspondence.

Information we collect about you and your device

Every time you use Howz we may automatically collect information about the type of mobile device you use, a unique device identifier, mobile network information, your mobile operating system and time zone setting.

We may also collect details of how you use Howz.

Who sees your information

The customer service team and clinical leads at Howz will see the information that identifies you to enable us to offer customer support.  The Howz technical team will see the data from the sensors, but this does not enable them to see the personal information connected to the data and allows them to work on the system ensuring the data is managed effectively.

Where trials are in place, data collected will be shared with the trial partner using anonymisation or pseudonymisation wherever possible.  An additional fair processing notice and/or information sheet may be provided for each trial.

How we store your data

All personal information you provide to us is stored on our secure servers. We only share your information through a secure transmission system within the internet.  The data transmitted from the monitors in your home contains no personal identifiable information.

Whilst Howz is open, data is stored on your device.  If you backup your device to a service such as the Apple iCloud it is possible that your data might be stored in this service.  It is not necessary to back up Howz in this way as all of the information is stored on our own secure servers.

How we use your information for our own purposes

We may use the information you share in Howz to continuously improve and develop our products such as new features, better performance and security.  We may also use the information to promote the service, evaluate the impact of the service, and share learning through publications.  However, information used for these purposes will have all of your personal details removed, and no-one will be able to identify you from the information they see.

We will not sell or otherwise provide any information that identifies you personally to any third party without your permission or without giving you notice about it in this policy.

Usernames and email addresses

Usernames are used to uniquely identify you in Howz.  They can be the same as your email address if you choose but do not have to be.

Your username must be linked to an email.  This is so that we have a way of contacting you or to help you reset your password if you have forgotten it.  Please keep your username and password safe.

Your email can be linked to someone else’s email.  This may be the case if you do not have or do not want to have an email address and another person is helping you so that you can use Howz.  In this case you must be sure that you can trust that other person with your information.

You can choose to link your username to another email address at any time.

Making changes and deactivating or deleting your account

You may deactivate or delete your account or remove messages from your Timeline by contacting Howz customer service as directed on the website or via telephone 0161 226 5353.

You can remove an Important Person at any time.

Whilst your account is deactivated you will not be able to record new entries into the app and you will not be able to open the app again.  Your Important People will not be able to see any new information or record new messages.

If you change your mind whilst your account is de-activated full use of the app can be restored to you by contacting Howz customer service as above.

If you request that your account is deleted your account will first be de-activated for 30 days. Once your account is deleted you will not be able to restore it.  Your Important People will not be able to open it again.

An archive of information stored within the app will be retained by us in accordance with our retention policy.

Further information

If you have questions or complaints regarding our use of your information and your privacy please contact us by email at

Version 1.1 April 2017

What if you have a complaint?

If you consider that any action of ours breaches this privacy policy statement or the data protection principles or otherwise doesn’t respect your privacy, you can make a complaint. This will be acted upon promptly.

How to contact us

You can contact us by clicking here.


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Technology improvements

We are constantly striving to improve functionality on this site through technology changes. This may mean a change to the way in which personal information is collected or used. The impact of any technology changes which may affect your privacy, will be notified in this Supplement at the time of the change.

Links to third party websites

This website may have links to external third party websites that may benefit the user. Please note, however, that third party websites are not covered by our privacy policy and these sites are not subject to our privacy standards and procedures.

Version 3.1 Updated April 2018